What payment methods does DRE Veterinary accept?
Visa, MasterCard, Discover, American Express, C.O.D.
Purchase orders and terms are available to qualified customers.
For online orders through our ecommerce store only Visa, MasterCard, and AMEX cards are accepted. If you would like to arrange a different type of payment please speak with your sales representative at 1-800-969-6795 or 502-244-6345.
Which states require their residents to pay sales tax for Online DRE Veterinary orders?
Orders place online are subject to Kentucky state sales tax on products and shipping based on the local sales tax rate. If you have issues or questions please contact our customer service at 1-800-979-6795.
Why was my credit/debit card declined when I know for certain that I have the funds available?
A credit card can be decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company or issuing bank for more information.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.