What payment methods does DRE Veterinary accept?
- Visa, MasterCard,
Discover,
American Express, C.O.D.
- Purchase orders and terms are available to qualified customers.
- For online orders through our ecommerce store only Visa, Mastercard, and AMEX cards are accepted. If you would like to arrange a different type of payment please speak with your sales representative at 1-800-969-6795 or 502-244-6345.
Which states require their residents to pay sales tax for Online DRE Veterinary orders?
With orders paid for by Credit Card over the Internet, shipping from Kentucky must be charged sales tax based on the local rate. DRE Veterinary operates business from our centralized Louisville, KY offices to better service our customers.
May I pay using a check or a money order with online orders?
You can place an order and pay by check or money order by selecting "pre-paid check" in the payment method drop-down menu. You will then be instructed on how to proceed with your order. Basically, you'll have to write the order number on your check, print your confirmation, wrap the check or money order in it and send it to:
DRE Veterinary
1800 Williamson Court.
Louisville, KY 40223
Ref: so# (write order number here)
We must receive your payment within 7 days of the day you placed your order, or your order will be cancelled.
Why is there a purchase order field provided in the order form if DRE Veterinary does not accept purchase orders?
It is there for reference only. This is where you can save your Company's Purchase Order number if they have assigned one to that order.
Why was my credit/debit card be declined when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.
Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no resolution is reached within 3 business days, your order will be voided.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
